Terms and Conditions

1. Introduction and Acceptance of the Agreement

Welcome to Strendus Casino, the leading digital entertainment platform in the Mexican Republic. By accessing our website, registering an account, or participating in any of our casino games, sports betting, or sweepstakes rooms, you (the “User”) agree to comply with these General Terms and Conditions.

This document constitutes a legally binding contract between the User and Strendus. We recommend you read it thoroughly, as it governs your rights, responsibilities, and the rules governing our financial transactions. Failure to comply with these clauses may result in the suspension or permanent closure of your account.

2. Regulatory Framework and Legality in Mexico

Strendus operates fully legally in Mexican territory, complying with the Federal Law on Games and Sweepstakes and its Regulations. Our operation is authorized and supervised by the Ministry of the Interior (SEGOB) through the General Directorate of Games and Sweepstakes.

Unlike unregulated operators, Strendus offers payment guarantees and consumer protection under the strict control of federal authorities, ensuring a fair and transparent gaming environment.

3. Eligibility Requirements for Registration

To be a Strendus customer, the user must strictly comply with:

• Legal age: Be at least 18 years of age. Underage gambling is a federal crime.
• Residency: Services are intended exclusively for natural persons located within the United Mexican States.
• Unique Identity: Only one account is allowed per person, household, IP address, and payment method.

Regulatory and Consultation Institutions

For your safety, we collaborate with the following institutions that guarantee compliance with the law in Mexico:

Parte 2: Fund Management, Withdrawals, and Bonuses

4. Deposits and Verification of Funds

Strendus offers the most secure payment methods in Mexico, including SPEI transfers, credit/debit cards, and cash deposits at authorized merchants. By making a deposit, the user guarantees that the funds originate from lawful activities, in compliance with the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin (LFPIORPI).

5. Withdrawal Policy and Payout of Prizes

The withdrawal of winnings is subject to identity validation (KYC). Users must upload a copy of their official identification (INE or Passport) and a current proof of address.

• Tax Withholding: In accordance with the Income Tax Law (ISR), Strendus will apply the corresponding tax withholdings on the amount of prizes obtained.
• Processing Times: SPEI transfers are typically reflected within 24 to 48 business hours following approval.

6. Bonus and Promotion Rules

Bonuses are granted to incentivize recreational play. All bonuses have wagering requirements (Rollover). If the user attempts to withdraw funds before meeting the rollover, the bonus and any generated winnings will be voided.

Interactive User Security Graphic

Security at Strendus is based on three technical pillars. Hover over the levels to understand our protection infrastructure:

Parte 3: Responsible Gaming, Privacy, and Disputes

7. Responsible Gaming Policy

At Strendus, gaming is a form of entertainment, not a method for generating income. We actively promote Responsible Gaming and provide the user with tools to:

1. Set daily, weekly, or monthly deposit limits.
2. Request temporary or permanent self-exclusion from the platform.
3. Perform self-diagnostic tests to detect risky behaviors.

8. Data Protection and Privacy

Your personal data is protected by the Strendus Comprehensive Privacy Notice, in compliance with Mexican law. We do not share your information with third parties for marketing purposes without your express consent. We use military-grade encryption technology to safeguard every transaction.

Contribution per Game for Wagering Requirements

Not all games contribute equally toward bonus fulfillment. Consult this table before playing:

9. Dispute Resolution and Jurisdiction

In the event of any technical or financial dispute, Strendus commits to conducting a thorough investigation through our compliance department. If the internal resolution does not satisfy the user, they may go before PROFECO or directly to the General Directorate of Games and Sweepstakes of SEGOB.

For any legal action, both parties submit to the federal laws of the United Mexican States and the jurisdiction of the courts located in Mexico City, waiving any other jurisdiction by reason of present or future domicile.

10. Modifications to the Terms

Strendus reserves the right to update these terms at any time. Significant changes will be notified through the user’s account or via email. Continued use of the platform following such modifications implies full acceptance of the new Terms and Conditions.