Privacy and Personal Data Protection Policy: Your Security at Strendus Mexico.
1. Strendus Privacy Commitment
At Strendus Casino, we understand that privacy is not a luxury, but a fundamental right of our users in Mexico. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online gaming platform.
We operate in strict compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). By registering at Strendus, you trust in our ability to manage your data with integrity and transparency, ensuring that your gaming experience is safe and private.
2. Identity of the Data Controller
The entity responsible for the processing of your personal data is the operating entity of Strendus, domiciled in Mexican territory, authorized by the Ministry of the Interior (SEGOB). We have a Privacy Officer dedicated exclusively to supervising that every byte of information is treated according to international security standards.
3. Types of Data We Collect
To offer you legal and secure betting services, we require the collection of various categories of data:
- Identification Data: Full name, date of birth, gender, and nationality.
- Contact Data: Email address, mobile phone number, and physical address in Mexico.
- Official Data (KYC): CURP, RFC, and images of official identification (INE or Passport).
- Financial Data: Details of payment methods, card numbers (encrypted), and information regarding bank transactions.
- Technical Data: IP address, device type, geolocation data, and cookies.
Regulatory Framework and Authorities in Mexico
The protection of your data is monitored by the most important authorities in the country:
Part 2: Purposes of Processing and ARCO Rights
4. What do we use your information for?
At Strendus, the use of your data is divided into primary purposes (necessary for the service) and secondary purposes (experience improvement).
Primary Purposes:
- To verify your identity to prevent fraud and underage gambling.
- To process deposits and withdrawals of winnings securely.
- To comply with Anti-Money Laundering (AML) laws in Mexico.
- To guarantee that bets are placed within the permitted jurisdiction (Mexico).
Secondary Purposes:
- To send personalized promotions and loyalty bonuses.
- To conduct market research to improve our offer of slots and sports betting.
5. Your ARCO Rights
You are the sole owner of your information. Under Mexican law, you may exercise your ARCO rights at any time:
Access: To know what data we have about you.
Rectification: To correct inaccurate or outdated information.
Cancellation: To request that we delete your data from our databases (provided there is no legal obligation to retain it).
Opposition: To refuse the use of your data for specific purposes, such as advertising.
6. Geolocation and Technical Security
To comply with the regulations of the General Directorate of Games and Sweepstakes, we must validate that you are physically located in Mexico. We use advanced geolocation technology that only activates while you are using the platform.
Interactive Graphic: Strendus Data Security Layers
Visualize how we protect your information from the moment it enters our server:
Information Shielding Ecosystem
*Click on each layer in your user panel for more details about your protection.
Part 3: Data Transfer, Cookies, and Updates
7. Transfer of Information to Third Parties
Strendus only shares your data in strictly necessary situations:
- Judicial Authorities: To comply with legal requirements from SEGOB or SAT.
- Payment Providers: Banks and processors (such as SPEI or digital wallets) to execute your withdrawals.
- Verification Providers: Fraud prevention agencies to validate the authenticity of official documents.
We do not sell or rent your database to external marketing companies. At Strendus Mexico, your privacy is our most valuable asset.
8. Use of Cookies and Tracking Technologies
We use cookies so the site “remembers” your gaming preferences and to improve loading speed. Strendus cookies do not harm your equipment and can be deactivated from your browser settings, although this could limit some live betting functions.
9. Data Retention
As per the provisions of LFPIORPI (Anti-Money Laundering Law), we are obliged to retain certain transaction data for a period of up to 10 years. Once this legal term has passed, and if there is no active commercial relationship, your data will be permanently and securely deleted from our systems.
Privacy Control Summary for the User
Use this table to manage your privacy quickly:
10. Changes to the Privacy Policy
Strendus reserves the right to modify this policy to adapt it to new laws or industry practices in Mexico. Any substantial change will be notified via a pop-up window upon login or via email.
11. Direct Contact
If you have any questions regarding the treatment of your personal information, our support team is available 24 hours a day. You can contact us through our live chat or write directly to our Data Protection Officer.
Final Statement:
By continuing to use Strendus Casino, you declare that you have read and understood this Privacy Policy. We play responsibly, but we protect with excellence. Welcome to the safest gaming platform in Mexico.